470409 - Difficult Conversations
Course Description
How often do you avoid people and confrontations because you’re intimidated, worried, or concerned by the other person’s potential reaction? Perhaps you put off conversations that you know you should have because it’s easier to avoid and ignore the situation than to confront the person.
In business, and in life, difficult conversations are inevitable. The cost of ignoring them or doing them poorly is too high on our psyche, performance, and general happiness to ignore.
With planning and practice, difficult conversations can result in strengthened relationships, deeper levels of trust, and a true understanding of what’s really going on to avoid future misunderstandings.Course Outline
What You Can Expect:
• Discover the number one underlying issue that makes conversations difficult and how to address it
• Explore the Response Equation: Practice the power of the pause in determining how you respond to a situation and determine if it’s a conversation worth having
• Apply the elements of the Connected Conversations Framework and use them to plan and prepare for productive conversations
• Embrace the ideal outcome for a difficult conversation and let go of finger-pointing, blaming, and right vs. wrong thinking
Learner Outcomes
This program is for leaders and teams that want to:
• Feel confident in handling difficult conversations
• Stop wasting time, energy, and emotional labor on avoiding conversations
• Have a team that is cohesive, conversational, and embraces conflict to grow