0430 - Essential Skills for Workplace Success

Welcome to Workforce Readiness Skills,

This module will provide important, nontechnical career skills training and can help you retain and advance in a job. You will learn the necessary workplace skills that are important at all levels of employment.

Employability and Career Skills

This module is designed to help you prepare for long term permanent employment. This session will enhance your knowledge and skills needed to be a successful employee.

In this module you will:

• Learn the elements of career development
• List key employability skills
• Identify the factors of a successful career
• Define SMART goals
• Recognize the steps in building a resume
• Describe good job interview skills 

Welcome to Workforce Readiness Skills,

This module will provide important, nontechnical career skills training and can help you retain and advance in a job. You will learn the necessary workplace skills that are important at all levels of employment.

Time Management

In this module you will learn how to set priorities, gain time organizational tools and strategies, to help you stay motivated and on task.

In this module you will:

• Define time management.
• Identify your own time wasters and adopt strategies for reducing them.
• Recognize the variety of causes of procrastination and apply relevant techniques to overcome these.
• Learn to apply the A-B-C-D-E time management system.
• Understand the Pomodoro Technique

Welcome to Workforce Readiness Skills,

This module will provide important, nontechnical career skills training and can help you retain and advance in a job. You will learn the necessary workplace skills that are important at all levels of employment.

Customer Service

Learn key concepts and basic people skills necessary to create a positive customer experience. Techniques are discussed to show how to deliver effective customer service.

In this module you will:

• Understand why customer service is important to both employees and employers
• Learn the four P’s of customer service
• List tips for improving customer service
• Recognize how to deliver successful customer service

This module is brief, taking no more than 30 minutes time to view and for deeper learning you find, exercises, videos and other resources to enhance your learning experience.

After the successful conclusion of this module you will receive a certificate of completion from the University of Florida Office of Professional and Workforce Development.

Enjoy this learning experience, it will advance you in your career path and help you gain key employability skills.

Welcome to Workforce Readiness Skills,

This module will provide important, nontechnical career skills training and can help you retain and advance in a job. You will learn the necessary workplace skills that are important at all levels of employment.

Emotional Intelligence

Leadership has to do with how we treat people, both inside and outside of the organization. Emotional intelligence skills are especially important because they relate to relationships and how we treat people.

In this module you will:

• Define Emotional Intelligence (EI)
• Learn the fundamentals required to improve emotional intelligence
• Gain insights into emotional intelligence, what it is and how you can use it

This module is brief, taking no more than 30 minutes time to view and for deeper learning you find, exercises, videos and other resources to enhance your learning experience.

After the successful conclusion of this module you will receive a certificate of completion from the University of Florida Office of Professional and Workforce Development.

Enjoy this learning experience, it will advance you in your career path and help you gain key employability skills.

Welcome to Workforce Readiness Skills,

This module will provide important, nontechnical career skills training and can help you retain and advance in a job. You will learn the necessary workplace skills that are important at all levels of employment.

Team Building

This module explores how you can contribute to the development of a successful team the shows the purpose of teams in the context of work.

In this module you will: 

• Know the stages of team development, the leader’s role in each stage, and how each stage impacts work.
• Identify the traits of effective and ineffective teams.
• Learn the role and benefits of collaboration on a team.

This module is brief, taking no more than 30 minutes time to view and for deeper learning you find, exercises, videos and other resources to enhance your learning experience.

After the successful conclusion of this module you will receive a certificate of completion from the University of Florida Office of Professional and Workforce Development.

Enjoy this learning experience, it will advance you in your career path and help you gain key employability skills.

Welcome to Workforce Readiness Skills,

This module will provide important, nontechnical career skills training and can help you retain and advance in a job. You will learn the necessary workplace skills that are important at all levels of employment.

Managing Conflict 

Managing conflict is difficult and it is also very important. This module will help you identify the different styles of dealing with conflict and how to manage difficult encounters with professionalism.

In this module you will: 

• Learn the different styles of dealing with conflict.
• Understand the various aspects of conflict.
• Apply techniques to deal with differences at work.

This module is brief, taking no more than 30 minutes time to view and for deeper learning you find, exercises, videos and other resources to enhance your learning experience.

After the successful conclusion of this module you will receive a certificate of completion from the University of Florida Office of Professional and Workforce Development.

Enjoy this learning experience, it will advance you in your career path and help you gain key employability skills.

Welcome to Workforce Readiness Skills,

This module will provide important, nontechnical career skills training and can help you retain and advance in a job. You will learn the necessary workplace skills that are important at all levels of employment.

Giving and Receiving Feedback 

This module provides you with a framework for delivering and receiving feedback effectively. Giving appropriate feedback can improve performance and build stronger relationships.

In this module you will: 

• Recognize the value of feedback in motivating performance.
• Utilize three effective feedback tools.
• Seek and use personal feedback more effectively.
• Learn to give and receive feedback successfully.